The Behmor 1600
6 month Limited Warranty: Chocolate Alchemy, warrants to the original owner of this product that it is free from defects in material and workmanship for a period of 6 months from date of purchase.
The manufacturer’s obligation will be limited to repairing or replacing F.O.B. (address city state zip) any part(s) of the product which is/are defective and Chocolate Alchemy's choice.
Such warranty will not apply to defects resulting from commercial use, tampering, cosmetic damage, acts of God, accidental breakage, abuse, negligence, neglect, and/ or misuse. This would include damage to the system caused by bean ignitions and failure to properly maintain the Behmor 1600 as referenced in the manual and/or Updates posted on the Behmor Inc website located at www.behmor.com/manual.html.
If the product is defective within the FIRST 30 days of the purchase date, please contact Behmor Inc. and they will provide you with a return label, a return authorization and/or send you a new part(s) to replace the defective one(s).
If you must return the product for reasons of malfunction after the first 30 days but within the 12-month warranty period, the following action and steps are required:
1. The machine must be packaged securely to protect from damage or breakage in shipment. Behmor Inc. accepts no responsibility for damages occurring in the shipping process. We highly recommend insuring the shipment in case the shipping firm damages the roaster.
2. Email or call Behmor Inc. to obtain a Return Merchandise Authorization (RMA). Then ship prepaid to Behmor Inc., by the most convenient method with the RMA clearly noted on the outside of the box. Also include $25 for return shipping.
3. If you return the product after the 12-month warranty period, enclose $189.00 plus $25 in US Dollars, for shipping, handling and insurance and Behmor Inc. will replace/repair your machine and return it to you.
Even if not required, the rights in this warranty are granted to you. This warranty gives you specific legal rights, and you may also have other rights, that could vary from state to state. Return of Owner Registration Card is not a condition precedent to warranty coverage.
Behmor Inc., will not be held liable for any special, incidental, or consequential damage, resulting from possession, use, or loss of use of this product either directly or indirectly.
No returns will be
accepted without prior authorization and company issued RMA number.
To receive a Return Merchandise Authorization (RMA) email Customer Service
at Contact@chocolatealchemy.com for RMA instructions
Date of Purchase _____________________ Serial Number ______________________
The Behmor 1600 is intended for household/residential use only.
The Behmor 1600 is not intended to be used commercially or in any commercial/ industrial setting. Any commercial usage or attempted commercial usage automatically voids any and all warranties.
This warranty is non-transferable